017687 72772

Leonard Street, Keswick, CA12 4EL

 Terms and Conditions

Thank you for choosing to stay with us. We look forward to welcoming you. By making this booking you are entering into an agreement with us and agree to all the terms and conditions as stated below.

 

 Tariff and Payment

Our tariff includes accommodation and breakfast.  Towels and bedding will be changed once, free of charge, on stays of over 4 nights only. Charges apply to additional fresh bedding and towel requests.   Debit or credit card details are required for all bookings. We will send you an email to confirm your booking.

Payment for your stay is to be made by the day prior to arrival using the payment link which will be sent 15 days prior to your stay.  Once payment is made our self check in instructions will be emailed to you.  All guests can self check in from 2pm.  Personal check in between 4pm and 6pm is by prior arrangement.

We are sorry that we are unable to accept bookings for children under the age of 5.
Any other group bookings, it is the responsibility of the person making the booking to ensure all members know the terms and conditions especially the cancellation and damages policies.

Unfortunately we are unable to accept pets.

 

 Cancellations – apart from bookings made for 2nd, 3rd and 4th July 2027

Once you have booked your stay the agreement becomes a legal contract. If you need to cancel please let us know as soon as possible. For cancellations made up to 14 days before arrival no charge will be made. Within 14 to 2 days a charge of 50% of the total booking cost will be charged. Any cancellation within 48 hours of arrival will incur the full cost of the stay.

Bookings for 2nd, 3rd and 4th July 2027. A 50% non refundable deposit is payable on booking. Final payment is required by 30th June

If a guest decides to cut short their stay no refund on the total price will be given. A “no show” counts as a cancellation.

You may wish to consider insurance to cover this.

We would only cancel your holiday for reasons beyond our control. We would try to offer you alternative accommodation. If this was not possible or unacceptable to you then we would refund all monies paid by you to us. Our liability would not extend beyond this refund.

Arrival and Departure
Your accommodation will be available to you from 2pm on the day of arrival for self check in only.  Your room may be ready earlier for self check in, but only if we are not busy. Confirmation of early check in requests can be given a few days prior to your stay.  Payment is required the day before arrival, once payment is received you will be emailed the self check in instructions.  Please let us know if this is likely to be after 6pm or if any travel delays your arrival to after 6pm.

To allow for a 2pm check in we have to be strict on our departure times so please be ready to leave the accommodation by 10:00am on the day of departure. Departures after 10am will incur a late check out fee of £20.

Damages and Breakages and Theft
Please take care when staying in our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report any incidents as they occur. We will charge for any repairs or making good of the damage or breakage. Theft of items will be charged at the cost of replacing them.  Please remember that you have paid for the use of the room and the items in the room, you have not paid to take any of the items home.  Card details taken at booking may be used for these costs. Lost keys incur a charge of £20.

Liability

We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or contractors whilst acting in the course of employment.

It may be necessary on occasion to change your allocated room to an equivalent one due to unplanned maintenance.